The life cycle of a scientific instrument begins with your purchase. To ensure your experience with the performance and value of the system endures over time, we present TESCAN SHIELD Science & Industrial – premium portfolio of customer support services tailored specifically to your needs.
With contract options developed to meet your unique needs, we are committed to providing cost-effective service solutions that deliver the greatest value to your organization. This allows you to maximize your system availability and be in control of the cost of ownership of your system at the same time, all within your budget.
With service and support teams strategically located around the world, Tescan SHIELD ensures fast, expert assistance no matter where you're located. Our global infrastructure means you benefit from consistent service standards and rapid response times — with engineers who understand both your system and your environment.
For customers who demand maximum uptime and zero compromise, SHIELD’s premium service tier provides full-system coverage, priority response, annual preventive maintenance, and even training benefits. It’s a comprehensive safety net designed to keep your system — and your science — moving forward without interruption.
| Prevent | Protect / + | Advanced / + | Elite / + | |
|---|---|---|---|---|
| Corrective maintenance | ||||
| Response Time* | On appointment | 7 days / 3 days | 7 days / 3 days | 48 hrs / 24 hrs |
| Spare parts | 5% discount | 5% discount | ||
| Labor | 10% discount | |||
| Travel and expenses | 10% discount | |||
| Preventive maintenance | ||||
| Preventative Maintenance (PM) | ||||
| Spare parts and consumables for PM | ||||
| Labor, travel and expenses | ||||
| Consumable | ||||
| FEG Tip Products** | 10% discount | 10% discount | ||
| μCT-Filaments for UniTOM, CoreTOM*** | ||||
| μCT Source DynaTOM | ||||
| Consumable parts discount | 10% discount | 10% discount | 10% discount | |
| Support | ||||
| Phone support (Targeted or Better) | 24 hrs / 16 hrs | 8 hrs / 4 hrs | ||
| Remote (online) support | ||||
| Software system updates | ||||
| Discount on application training | 6% discount | 10% discount |
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