WEBINAR | Your TEM lamella is thin. So why isn't the image as good as you want?

Learn more

Ensure Peak Performance of Your Tescan System With the Tescan Service Center

Maintain high-level performance with reliable service, expert support, and upgrade options that  ensure reliable operation across routine and advanced tasks.

Areas of support and services

Tescan SHIELD

Our tiered service and support program designed to meet your operational, compliance, and budgetary needs.

Discover more

Spare parts and consumables

Keep your system operating at peak performance with original Tescan consumables and certified spare parts.

Discover more

On-site trainings

Maximize the value of your Tescan system with tailored training programs delivered by our application experts.

Discover more
"At Tescan Customer Service, we realize that you made a significant investment by purchasing one of our solutions. The mission of our global team of service professionals is to assure that your Tescan solution continues to perform to the best of its capability now and for many years to come. At your service!"
RONALD DAAS  
CHIEF CUSTOMER SERVICES OFFICER
Ronald-Daas-without-tie-01-low-res

Enabling Consistent Results in Research and Industry

Serving Every Market

Maintain progress in your research with reliable service and expert support that maintain system stability, imaging quality, and high uptime.

What this means for your lab:

  • Maintain consistent imaging and analytical accuracy
  • Reduce unplanned downtime with proactive maintenance
  • Extend the usable life of your system through timely servicing
  • Keep workflows predictable and results repeatable
  • Support new team members with expert guidance and training

In research, every detail matters. The level of precision, consistency, and uptime shape the quality of your results. Tescan SHIELD is designed to help your instrument operate reliably day after day, so your work continues without unnecessary interruption.

With proactive care, responsive support, and practical expertise, we help you stay focused on what matters most: advancing knowledge, supporting your team, and producing dependable results. 

Select the Level of Support That Works Best for Your Workflows

Your work doesn’t stop once the instrument is installed, and neither should its support. Tescan SHIELD provides structured service plans that help your system maintain precision, reliability, and stable performance throughout its lifecycle.

Discover plans

SHIELD ELITE

Delivers 48-hour response, priority support, and FEG tip exchange to help reduce downtime in fast-paced or high-demand environments.

SHIELD ADVANCED

Provides all-inclusive coverage with an extended response time. A suitable choice for facilities that need predictable service at a controlled cost.

SHIELD PROTECT

Unlimited service labor with guaranteed response time and annual maintenance included. Repair and spare parts are billable.

SHIELD PREVENT

Annual preventive maintenance to catch issues early and maintain optimal performance. A prepaid service essential for every system.

Spare parts

Maintain stable system performance with certified consumables and original Tescan spare parts. Access to the right components helps reduce downtime during routine service and unexpected repairs.

What You Can Access

  • Detectors, filaments, apertures, and other consumables
  • Mechanical, electronic, and vacuum system spare parts
  • Fast global delivery through regional service hubs 
  • Expert advice to help identify and source exactly what you need

Why choose genuine Tescan parts?

  • Guaranteed compatibility with your Tescan system
  • Tested to the same standards as original components
  • Optimized performance and durability

 

What You Can Access

Detectors, filaments, apertures, and other consumables

Mechanical, electronic, and vacuum system spare parts

Fast global delivery through regional service hubs

Expert advice to help identify and source exactly what you need

_ Content Image Size 6 (5)
_ Content Image Size 6 (6)

Trainings

Modern microscopes are powerful, precise, and incredibly versatilebut only in skilled hands. Our Application Training enables users to confidently operate their systems, generate high-quality data, and get the most value out of their imaging workflows.

Whether you’re new to microscopy or looking to deepen your expertise, our training provides the knowledge and techniques you need to succeed. 

Who Should Attend?

This training is suitable for:

  • Researchers who want to improve imaging quality
  • Lab technicians looking to run workflows more efficiently
  • Graduate students seeking to shorten their learning curve
  • Facility managers aiming to standardize training across their team

Whether you’re a researcher, lab technician, graduate student, or facility manager, this training helps you use your microscopy system confidently and apply it effectively to your specific workflows.

Why choose Tescan training?

Our training programs are tailored to your field, microscope type, and research needs. You will discover:

  • Microscopy techniques from basic to advanced
  • Best practices for sample preparation
  • Practical troubleshooting and maintenance
  • Image analysis and data interpretation
  • Methods for specialized applications such as live-cell imaging, 3D imaging, or quantitative analysis
Online SEM Application Training

Online SEM training introduces the principles of SEM and its practical use. You’ll discover how the microscope works, how to prepare samples, and how to capture reliable images. Interactive sessions help you build confidence in operating the system and interpreting the results, supporting effective use of SEM in both scientific and industrial settings.

on-line
Onsite SEM/FIB-SEM Application Training

Onsite training is conducted directly on your own SEM or FIB-SEM system, ensuring hands-on experience tailored to your equipment and applications. Participants will learn optimal system operation, sample preparation, imaging, and analysis techniques to achieve high-quality results. The training helps users build confidence and efficiency in performing advanced microscopy tasks.

on-site
Application Training in Demo Laboratory – SEM/FIB-SEM

Hands-on training is conducted in a fully equipped demonstration laboratory, providing participants with direct experience in operating SEM or FIB-SEM systems. The training covers instrument operation, sample preparation, imaging techniques, and analytical methods using advanced equipment. It enables participants to develop practical skills and a deeper understanding of microscopy applications in research and industry.

user-school
SEM/FIB-SEM User School in Demo Laboratory

User school offers intensive, hands-on training in SEM and FIB-SEM techniques within a fully equipped demonstration laboratory. Participants will obtain practical experience in system operation, sample preparation, imaging, and analytical methods. The program is designed to strengthen user competence and promote best practices in advanced microscopy applications.

user-school-2

What Our Customers Say

Supporting reliable performance, every step of the way
SFA | Technical Service Experience
Amber 2 Kit (Vertical-GaFIB & Tilted-SEM)

"SFA has been developing automated inspection and process technologies for the display and semiconductor industries based on DualBeam Head technology supplied by Tescan-Orsay Physics. These technologies are being integrated into equipment incorporating SFA's proprietary Big Chamber platform.

Throughout the process of developing and integrating these technologies, the technical support provided by Tescan Korea has played a vital role.

Thanks to the prompt and high-quality technical support consistently provided by the Tescan Korea Technical Service Team, we have been able to enhance the technical maturity and reliability of our systems while responding effectively to numerous customer sample evaluations and addressing various challenges encountered during the integration of the Head technology. This support has also made a significant contribution to the smooth progress of our business activities.

In particular, we would like to express our sincere appreciation for the team's prompt response in urgent situations and its proactive approach to identifying and proposing effective solutions to technical issues.

We would like to once again express our deepest gratitude to the Tescan Korea Technical Service Team for its continued dedication, cooperation, and outstanding technical support.

We sincerely appreciate your valuable contribution and look forward to maintaining a strong and successful partnership in the future".

 

Seung-Jae Kim
Senior Principal, SFA

DCK | Equipment Relocation Support
Solaris • Solaris X • Amber

Earlier this year, when our company relocated from Incheon to Dongtan, we had significant concerns about the relocation of our critical equipment.

However, thanks to the professional and meticulous support provided by Tescan Korea, we were able to complete the entire relocation process safely and successfully.

We would like to express our sincere appreciation for your thorough involvement throughout the entire process. Despite the cold weather on the first day of the relocation, your team carefully managed every stage of the operation, from advance planning and packing to loading and unloading, crane operations, and final installation.

In particular, we were deeply impressed by the level of care and professionalism demonstrated during the equipment installation. Your team had even prepared the necessary materials in advance to ensure that the cables and wiring were neatly and carefully organized and finished. This attention to detail allowed us to experience firsthand the genuine dedication and professional expertise of the Tescan Korea team.

Thanks to your dedicated support, all three of our FIB systems - Solaris, Solaris X, and Amber - have been safely reinstalled and are now operating without any issues.

Although our expression of appreciation has been somewhat delayed due to the time required to organize our operations following the relocation, we felt it was important to convey our sincere gratitude for the hard work, care, and consideration you showed throughout the process.

Once again, we would like to extend our deepest appreciation for Tescan Korea's dedicated support and commitment. We sincerely look forward to continuing our close cooperation and building a strong relationship in which both companies can grow and develop together.

We wish Tescan Korea continued success and all the very best to everyone at your company.

Thank you once again for your outstanding support.

 

Dong-Bin Lim
CEO, DCK

National University of Singapore | Technical Support Experience
GAIA G3, VEGA

Thank you for the excellent technical support provided for our Tescan GAIA3 FIB-SEM system installed at NUS Engineering at E6.

The Tescan engineer has been highly responsive in supporting the maintenance of our FIB-SEM system. Beyond resolving technical issues, he has willingly shared valuable technical knowledge that has greatly benefited our users and helped us better understand the instrument.

I greatly appreciate your commitment to customer support, which reflects very positively on Tescan SEA Pte. Ltd.

 

Linn Linn
Laboratory Technologist – Tool Owner

GET IN Touch

Contact us
map

Where can
you find us:

Tescan
Libušina třída 21
623 00 Brno
Czech Republic

130405923 us US 37.09024 -95.712891 25.3575 29.349345 20.67957527 42.082797 39.91384763 -33.693421 13.93320106 3.039986586 31.997988 38.050985 47.579533 48.1485965 58.375799 54.663142 19.195447 56.975106 47.916997 50.493053 45.868592 10.79556993 44.35660598 43.2371604 55.536415 14.557577179752773 32.100937 -6.116829 -6.212299277967318 33.600194 -12.08688 23.7104 -33.471062 31.998740087 -23.69149395 43.462349 51.529848 49.1893523 49.197486 25.072375 31.075811 1.299027 40.676979 52.30150662 51.013813 35.684121 37.566531 52.246622 40.581349 39.911632 -26.1811371 41.818215 33.429928

No distributors found.